Frequently Asked Questions

General

What is The Entry Platform?


The Entry Platform (TEP) is a community for aspiring and start-up fashion designers delivering candid conversations through our podcast show, fashion educational content and resources, virtual and in-person events, and through our coaching agency. Our founder, Rebecca Tembo, set out to create the exact thing she wished she had when she first started creating Rebecca Tembo Official. Through TEP, it’s her goal to ensure aspiring and start-up fashion designers never feel alone again and that they know they can be creative AND profitable. TEP is here to create the best fashion entrepreneurs imaginable.




We would love to get in touch with you about featuring The Entry Platform, what is the best way to do this?


Thank you for thinking of us for your feature, we’d love to hear more about it. Please email grace@theentryplatform.com with more information.




Where can I listen to your podcast show, Designer 2 Designer?


You can listen to our podcast show here. If you enjoy it, please leave a 5* star review on Apple Podcasts - it helps us spread our message!




I’d love to be a guest on the Designer 2 Designer podcast, how do I get in touch?


If you’d like to be featured on our podcast, please email Munirah our podcast producer - munirah@theentryplatform.com - with details about your brand and your story. We are always looking for fresh designers to inspire and educate our listeners. Please note, we cannot guarantee you will be featured on our podcast if you email us




Do you offer student discounts?


At this time we do not offer student discounts.




We are a brand/service and interested in working with The Entry Platform. How can we get in touch with you?


Thank you for thinking about us to work with you. Please email contact@theentryplatform.com with further details.





Products

I’ve received my order and it’s damaged.


We’re so sorry to hear this. Please email contact@theentryplatform.com with your order number and a clear picture of the damaged product. We will review the photo(s) and send out a new order to you ASAP.




I want to buy your product as a gift to another address.


Thank you for thinking of gifting our products! When you get to the checkout and fill in your details, you just need to change the shipping address details to the recipient of the gift.




When will my order be shipped?


Once you place your order, it’ll take up to 2 working days to be processed and dispatched. You’ll receive a shipping confirmation via email once it’s been sent. [Please exclude UK national holidays and weekends].




How long will it take for my order to arrive?


Current shipping times once your order has been shipped: United Kingdom: Standard Shipping - up to 5 working days Express Shipping - 1 to 2 working days United States: Standard Shipping - Express Shipping - Europe: Standard Shipping - Express Shipping - Rest of the world: Standard Shipping - Express Shipping - [Please exclude UK national holidays and weekends]




I haven’t received my order yet.


We’re sad to hear this and will investigate this immediately. To help us resolve this issue please email contact@theentryplatform.com with your order number. A member of our team will investigate and be in touch with you soon.




Do you accept refunds?


We do not accept refunds on any of our products unless the order is damaged or lost. We do not accept refunds or exchanges on any of our digital products.




How will I be able to access the virtual event?


You will be sent a Zoom link on the day of the event, typically 1-2 hours prior to the starting time. Please check your junk email in case it’s sent there. If you still have not received a link, please email contact@theentryplatform.com.





Virtual Events

I want to purchase a ticket to your event but I won’t be able to attend it due to timing. Will it be recorded?


Yes! All of our virtual events are recorded, you will receive a link to the recording the day after the event with lifetime access.




I’ve bought a ticket to an event but haven’t received an email confirmation and details.


Please send us an email stating the email you used to purchase the ticket and your full name. We will look into this and resend you a confirmation email. Sometimes emails are entered incorrectly or the email may have been sent to your junk mail.




I live in the UK and purchased a ticket but I still haven’t received my physical invite through the mail.


Your invitation would have been sent via Royal Mail 1st Class so unfortunately we cannot track it but it typically takes 1-3 working days to arrive depending on how busy they are. If you purchased your ticket less than 72 hours before the event then you wouldn’t have received a ticket due to timing. Either way, everyone will receive details via email.




I won’t be able to make the event anymore, do you accept refunds?


Unfortunately, we do not accept refunds. This is because once you purchase a ticket, that spot is taken from someone else and we have already planned to accommodate you. We suggest selling the ticket or gifting it to someone who would appreciate it.





In-Person Events

I’m interested in your in-person events but I can’t make the date, will there be more opportunities in the future?


We’re sad you can’t make it but sign up to our newsletter to be the first to know about our events. There will certainly be a lot more within the UK and internationally.




I’ve bought a ticket to an event but haven’t received an email confirmation and details.


Please send us an email stating the email you used to purchase the ticket and your full name. We will look into this and resend you a confirmation email. Sometimes emails are entered incorrectly or the email may have been sent to your junk mail.




I live in the UK and purchased a ticket but I still haven’t received my physical invite through the mail.


Your invitation would have been sent via Royal Mail 1st Class so unfortunately we cannot track it but it typically takes 1-3 working days to arrive depending on how busy they are. If you purchased your ticket less than 72 hours before the event then you wouldn’t have received a ticket due to timing. Either way, everyone will receive details via email.




What is the dress code for your in person events?


We want you to feel 100% comfortable and still dress to impress. At the end of the day, we’re all designers and what better way to express our style in dressing up for our events! Tip: Wear your own brand and network like crazy!




I’m coming to an event and I’m super nervous!


Honestly, we get it. You should know that everybody feels nervous and the only way to get out of this is by saying hi! Your nerves will be calmed down instantly and you’ll see that everyone is in the same boat. Plus, you meet more people when you come alone vs coming with someone that you already know.




I won’t be able to make the event anymore, do you accept refunds?


Unfortunately, we do not accept refunds. This is because once you purchase a ticket, that spot is taken from someone else and we have already planned to accommodate you. We suggest selling the ticket or gifting it to someone who would appreciate it.





The Agency

How can I find out more about your services?


Click here to discover our services to help you become the fashion designer you’re destined to be.




I’m interested in your agencies’ services but I’m not sure which one is for me. Are you able to help?


Of course! You can set up a free 15 minute discovery call with our founder, Rebecca Tembo, here. On the call Rebecca will learn more about you, your challenges, how we can help and which package is best for you.




Do you offer payment plans for your packages?


Yes! We offer payment plans for Project Create and Project Launch. The other packages (Power Hour Call & Project Clarity) will need to be paid upfront. For more information, please email us any questions you may have at contact@theentryplatform.com.




I’ve booked a Power Hour call but need to reschedule, how can I do this?


We understand that things may come up so please email contact@theentryplatform.com immediately to rearrange your call. You will not be charged extra.




I’ve booked a Project Clarity session but need to reschedule, how can I do this?


We understand that things may come up so please email contact@theentryplatform.com immediately to rearrange your call. You will not be charged extra.